Frequently Asked Questions
FREQUENTLY ASKED QUESTIONS
HI FRIENDS! HERE ARE SOME FAQs, IF YOU STILL HAVE QUESTIONS YOU CAN CONTACT ME AT DARCY@THEPURPOSEFULPANTRY .COM
✿ SHIPPING ✿
☁ WHEN WILL MY ORDER SHIP?
DIGITAL ORDERS: Immediately
MAGNETS AND NOTEPADS: Usually within 1-2 business days
CLOTHING AND HOME DECOR: Usually within five to 10 business days (USA only). These items are shipping through a third party vendor, so I have no control over getting orders out faster.
☁ HOW LONG DOES IT TAKE FOR MY ORDER TO ARRIVE?
PLEASE ALLOW 2-3 WEEKS FOR US ORDERS
PLEASE ALLOW 4-6+ WEEKS FOR INTERNATIONAL ORDERS
USPS has been seeing delays in deliveries because of Covid19. B
☁ I ORDERED MAGNETS OR NOTEPADS, BUT THERE IS NO TRACKING NUMBER?
To make shipping more affordable, orders with only sticker purchases are sent out with a stamp & envelope which means there is no tracking. Please allow 2-3 weeks for US orders and 4-6+ weeks for international orders.
☁ MY PACKAGE IS DAMAGED/MISSING, WHAT DO I DO?
Unfortunately shipping things always comes with the small chance of damaged packages. Please email me your order number and we can work something out! Typically most orders can be replaced. Please be ready to provide a photo of the damaged item. Damaged packaging is one thing, a damaged product is another.
☁ I DON'T SEE ONE OF THE ITEMS I ORDERED/THERE IS EXTRA GOODIES IN MY ORDER
If you are missing a part of your order, please email me and I will send it out to you! Since I am packing a lot of orders at once usually, there is a very small but rare chance that I will make a mistake. If you received something extra that you didn't order... Happy early Birthday! Feel free to keep it as a little present for yourself~
☁ DO YOU SHIP TO MY COUNTRY?
I am currently not shipping to Australia because international mail has been suspended there. Also if you would like to purchase to the EU, go to my Etsy store to make a purchase! Here are the countries I'm currently shipping to:
United States, Puerto Rico, Guam, , Israel, Japan, Kuwait, Malaysia, Pakistan, Philippines, Singapore, South Korea, Thailand, Vietnam, Iceland, Norway, Serbia, Switzerland, Turkey, Egypt, South Africa, Costa Rica, Guatemala, Panama, Argentina, Brazil, Chile, Colombia, Peru, Spain, New Zealand, Canada, Mexico.
If you do not see your country on here, please check the USPS website to see if your country has any shipping restrictions. If not, feel free to email me and I'll add it to the list!
☁ CAN I RETURN/ EXCHANGE MY ORDER?
I don’t accept returns or exchanges. If you have a problem with your order, feel free to reach out to me!
☁ WILL YOU BE RESTOCKING THIS PRODUCT?
I get a lot of messages asking if I restock certain products and the answer is sometimes! Since manufacturing takes up to a couple of months sometimes, I typically like to create new products instead of restocking old ones. So... snag the things you want fast just in case I don't!